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On May 7, the City of Baltimore experienced a cyber-attack. The attack caused City employees to lose access to email and many other computer systems used on a daily basis to serve the residents of Baltimore. The City is working to fix this serious issue, and the information below explains what City services are and are not available at this time.

What should I do in the event of an emergency?

Call 911. 911 is still functional, and police, the Fire Department, and ambulances continue to respond to emergencies. Hospitals are not part of the city government, so they continue to function normally.

What if I need to request non-emergency service from the City, like sidewalk repair or trash pickup?

Call 311. 311 is still functional, and 311 operators can still contact City agencies for requested services.

What if I need to pay my water, property taxes or a parking ticket?

The website where you can normally pay these bills is not functioning. City employees cannot access information about your property, bill, or tickets right now, so they cannot tell you what you owe nor help you pay your bill. Payment of outstanding bills can be done by sending a check or money order along with bill statements to the Director of Finance to the following address 200 Holliday Street, Baltimore, Maryland 21202. Payments can also be dropped off at this location from Monday through Friday between 8:30am and 4:30pm. Any late fees and penalties related to this payment system will be waived beginning with the date of May 7 and such fees will remain waived until the online payment system is operational.

IMPORTANT: Your gas and electric bill from BGE is NOT a government service. BGE is a private company, so you can and should continue to pay your gas and electric bills as you would normally.

Do you need information beyond local government services?

Check out our Welcome to Baltimore Guide at https://mima.baltimorecity.gov/wg

Thank you for your understanding, and we remain committed to serving all residents of Baltimore.